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Sightseer
Posts: 1

Hero 4 Silver don't Turn On / Charged + Tech support Not available

Hi

my camera doesn't turn on or charge, external battery work properly!

I try to contact support by chat for weeks, but all the time chat "closed" and not available.

I'm from Israel, so as default I should use a European chat that supposes to be open right now,

Monday 11:00 AM Lisbon time.

 

Please help me, I want to use my camera again

Thanks :)

 

Adventurer
Posts: 8,938

Re: Hero 4 Silver don't Turn On / Charged + Tech support Not available

right now they are CLOSED. if you read this note at the time i  posted

GoPro
Posts: 7,571

Re: Hero 4 Silver don't Turn On / Charged + Tech support Not available

Hello @greenwater64801. Try changing location for the chat (see upper-right portion of the contact page), and see if you will be able to connect with a representative. You may  also call the Support hotline. Let us know how it goes. Thanks!

Adventurer
Posts: 8,938

Re: Hero 4 Silver don't Turn On / Charged + Tech support Not available

GoPro should simply have their  Web Host correctly display  the system, they don't why things are so complicated in life on a simple platform.

GoPro
Posts: 7,571

Re: Hero 4 Silver don't Turn On / Charged + Tech support Not available

You are right, @fishycomics but it should already display correctly, and direct customers to the correct department once their details are provided. Recently, we have been getting reports about issues with contacting Support but we are not able to gather specifics that will help identify what actually is going on. We are waiting for those experiencing the issue to post back. Thanks!