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Tourist
Posts: 4
Accepted Solution

Hero 4 Silver, WiFi won't stay on, won't reset camera password

[ Edited ]

I have a GoPro Hero 4 Silver camera that has worked fine for quite a long time.  I have not used it for a few months, and went to use it yesterday, but could not get the Wi-Fi to stay on so I could connect it to the GoPro app on my phone.  The blue light does not ever blink when I attempt to turn it on.

 

My account online also did not show any cameras associated with it.  I uninstalled and re-installed the GoPro app to delete the cameras from my history and tried to reload it, but it kept asking me for a camera password and I do not recall what it is.  In an attempt to reset it, I did the Wi-Fi reset procedure, and I also reloaded the firmware and did a factory reset on the camera.  Now the message is different, it just says it couldn't find my camera and gives me the option to enter the password.  I know the app works because my Hero 4 Black connects and functions perfectly with it.

 

What do I need to do to get this camera working properly again?


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 4 Silver, WiFi won't stay on, won't reset camera password

Hi @drevyl666,

 

I would run through the steps in this article one more time:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

If you still can't get the WiFi to connect there may be an issues with the camera and you will want to get in touch with our Team directly:

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero 4 Silver, WiFi won't stay on, won't reset camera password

Hi @drevyl666,

 

I would run through the steps in this article one more time:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

If you still can't get the WiFi to connect there may be an issues with the camera and you will want to get in touch with our Team directly:

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Tourist
Posts: 4

Re: Hero 4 Silver, WiFi won't stay on, won't reset camera password

That fixed it.  Thank you!