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Tourist
Posts: 4
Accepted Solution

Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

Hi,

 

Newbie here looking for some help please, I guess I am fortunate enough to have not had too many issues with my Gopro, until now...

 

I have a Hero 4 Silver, bought in 2015 IIRC.

 

Recently it has developed a couple of issues whilst being used.

  • When shooting in night lapse mode it has stopped after only taking 58 images, in continuous mode, with 30 sec exposures. Just stopped and turned off, plenty of battery and space left.
  • In 0.5sec intervals in one continuous shoot, it outputted two videos, one with 1200ish images in, one with 3000ish images in, despite me only pressing the shutter button once.
  • It very occasionally freezes, and requires press and hold for longer than normal to power down.

 

So I decided to update it.

  • First via Quik on my laptop. It tries for a while, then the camera displays update failed. When I unplug it the camera continues to show the connected via USB symbol, and the charging light remains flashing, despite no longer being connected. Press and hold is needed to power down. 
  • Manual update via SD. Tried two cards that have previously carried updates for it no problem. Fully formatted them. Update folder is extracted, and is not a numbered version. Files have not been clicked on. After trying to install the camera displays update failed on the screen.
  • WiFi update via the app. WiFi on camera won't turn on via button on the side. Try to start WiFi from menu, select pair with GoPro app, no pin is displayed but timer does started. 

Any advice please?

 

Many thanks

 

Jamie


Accepted Solutions
Explorer
Posts: 12,208

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

First, do not use the Ultra card. It's a terrible card (even if it's worked in the past).

With the SanDisk Extreme Pro, be sure to do a FULL, not quick, format in your computer and select exFAT and keep the SD card name/label blank.
With the SD card and battery removed from the camera, hold down the top shutter and insert only the battery. Power on the camera while holding down the top shutter. Once it's done powering on, wait a few seconds, rlease the shutter and then power off.

Next, go into the camera settings and reset the camera.

Place your UPDATE folder on the card (you might want to try downloading and extracting a new folder).

Power on the camera, cross your fingers, and hope the update completes.

If not, try with a different card than the two you've already tried repeating the above steps.

If all else fails, take the SD card and battery out of the camera, wrap it in a paper towel and put it in a zip lock bag. Put the zip lock bag in the freezer for an hour or two and then removed the camera. Leave the bag sealed for about fifteen minutes to allow the camera to thaw. Remove the camera, wipe it down and try one last time by repeating the above.

If all of the above doesn't work, then you most likely have some damage to the camera. You can go to www.ifixit.com and they might have suggestions. You can replace the motherboard,or other parts, pretty cheap, so that might be something to consider.
https://www.ifixit.com/Device/GoPro_Hero4_Silver

Otherwise, there isn't a whole lot you can do. The camera is clearly out of warranty by now. If you contact the GoPro Support Team they might be able to offer you a discount on a new camera if you turn your camera in to them. Never hurts to ask https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 4,071

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

 

Hi @jamiec106,

 

May I know what SD card brand and model are you using? 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

Hi,

 

Thanks for reading!

 

I have tried two SD cards.

 

SanDisk Ultra 16gb HC1

SanDisk Extreme Pro 64gb XC1

 

Both of these have carried updates over for me before.

 

Since the last time I tried a stripe of white pixellation has also appeared vertically on the rear screen too!

 

Cheers

 

Jamie

GoPro
Posts: 10,603

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

 

Hi @jamiec106

 

Kindly try this:

Fully format the SD card using your computer.

Download the update using this link: https://gopro.com/update/hero4

Extract the folder, then copy the UPDATE folder to the root of the SD card.

Insert the SD card then power the camera on.

It should initiate the update.

**Please make sure that your camera is at least 40% charged.

 

Let us know how it goes.

 

Thanks!
Ej

 

Tourist
Posts: 4

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

Hi,

 

Have done that a number of times following similar guidelines, but tried again as you suggested above. Unfortunately "camera update failed" was displayed on the screen again. Did a FULL OVERWRITE format of SD card on this occasion, have also tried FULL ERASE and QUICK FORMAT as well. All have yielded the same result. Battery fully charged. 

 

Any other things to try out please?

 

Many thanks

 

Jamie

Explorer
Posts: 12,208

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

First, do not use the Ultra card. It's a terrible card (even if it's worked in the past).

With the SanDisk Extreme Pro, be sure to do a FULL, not quick, format in your computer and select exFAT and keep the SD card name/label blank.
With the SD card and battery removed from the camera, hold down the top shutter and insert only the battery. Power on the camera while holding down the top shutter. Once it's done powering on, wait a few seconds, rlease the shutter and then power off.

Next, go into the camera settings and reset the camera.

Place your UPDATE folder on the card (you might want to try downloading and extracting a new folder).

Power on the camera, cross your fingers, and hope the update completes.

If not, try with a different card than the two you've already tried repeating the above steps.

If all else fails, take the SD card and battery out of the camera, wrap it in a paper towel and put it in a zip lock bag. Put the zip lock bag in the freezer for an hour or two and then removed the camera. Leave the bag sealed for about fifteen minutes to allow the camera to thaw. Remove the camera, wipe it down and try one last time by repeating the above.

If all of the above doesn't work, then you most likely have some damage to the camera. You can go to www.ifixit.com and they might have suggestions. You can replace the motherboard,or other parts, pretty cheap, so that might be something to consider.
https://www.ifixit.com/Device/GoPro_Hero4_Silver

Otherwise, there isn't a whole lot you can do. The camera is clearly out of warranty by now. If you contact the GoPro Support Team they might be able to offer you a discount on a new camera if you turn your camera in to them. Never hurts to ask https://gopro.com/help/ContactUs
Tourist
Posts: 4

Re: Hero 4 Silver - Faults is use. Also updates failing. And wifi not working

Hi,

 

Thanks, will give that a try at some point in the next few days.

 

Cheers

 

Jamie