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Reply
Anonymous
Posts: 0
Accepted Solution

Hero 4 Session Display Not Working

[ Edited ]

I've had my Hero 4 Session for about a day now and the Display stopped working. I know it is charged and taking pictures, but the display never comes on anymore. Haven't really even used it, seems kind of odd. It just beeps when you touch the power button. Is there some way to reset it without access to the display or being able to use the app. I've tried holding the buttons down with no luck.


Accepted Solutions
GoPro
Posts: 344

Re: Hero 4 Session Display Not Working

Hi @Anonymous, 

 

I'm sorry to hear you're having some trouble with your HERO4 Session's LCD Display not powering on or displaying anything. I'd like to see if maybe doing a manual update for your camera will get the screen to power back up. Often times redoing the update can clear up issues like this.

 

To do the manual update:

 

  1. Go to the HERO4 Session update page.
  2. Under "Other ways to update" click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Please get back to us and let us know if this helped with the on-screen power issue. 

 

Thanks so much,

bschmals
GoPro Support Hub Moderator

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All Replies
GoPro
Posts: 344

Re: Hero 4 Session Display Not Working

Hi @Anonymous, 

 

I'm sorry to hear you're having some trouble with your HERO4 Session's LCD Display not powering on or displaying anything. I'd like to see if maybe doing a manual update for your camera will get the screen to power back up. Often times redoing the update can clear up issues like this.

 

To do the manual update:

 

  1. Go to the HERO4 Session update page.
  2. Under "Other ways to update" click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Please get back to us and let us know if this helped with the on-screen power issue. 

 

Thanks so much,

bschmals
GoPro Support Hub Moderator

Anonymous
Posts: 0

Re: Hero 4 Session Display Not Working

I am having the same issue.  I just did the manual update, but nothing happened.

Anonymous
Posts: 0

Re: Hero 4 Session Display Not Working

I´m facing the same problem! ]

 

How can you buy something from a brand as GoPro and face such disappointment? So bad! I bought this for a trip, and I´ll miss the takes... =(

GoPro
Posts: 344

Re: Hero 4 Session Display Not Working

Hi everyone, 

 

Were you all able to try a manual update to see if this was able to get the LCD display to start working again? 

 

@Anonymous when you say nothing happened does this mean that the camera did not power cycle when putting the update folder on the card and reinserting it into the camera? 

 

Please get back to us here with your results and if the update doesn't seem to help please reach out to GoPro Support via email to see what can be done to solve the issue.

Anonymous
Posts: 0

Re: Hero 4 Session Display Not Working

I have the same problem with a new Gopro Session used a couple of times. Update did not help me. The camera works fine but you cannot see the menu, It's all black.. 

Anonymous
Posts: 0

Re: Hero 4 Session Display Not Working

I have got the same problem here. I updated the software manually, It does work when it was updated. But it happened again after a video shooting. And now it wont work again. 

GoPro
Posts: 344

Re: Hero 4 Session Display Not Working

Hello Everyone, 

 

In order to see just what's happening with your cameras I'd recommend that you each reach out to GoPro Support. One of our customer service representatives will be more than happy to help out.