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Tourist
Posts: 2

Hero 4 Black freezes

When im starting my go pro hero black i see "HERO4" in the display and nothing more happens. i've tried lot of batteries and sd cards and usb connetion to pc but NOTHING happens. HELP PLEASE!!

GoPro
Posts: 2,449

Re: Hero 4 Black freezes

Hi @noblecave306,

 

Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 

 

You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras 

 

Hopefully this helps.

 

Ann

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Tourist
Posts: 2

Betreff: Hero 4 Black freezes

Hello Ann,

than a for quick answer! but also starting the go pro without SD CARD doesn't work. same as the link to update the cam. error 404...
GoPro
Posts: 2,449

Re: Betreff: Hero 4 Black freezes

Try this link instead and manual update instructions specified on this article: Software Update Instructions for HERO4

  • NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.

Let us know how it works for you.