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Posts: 2

Hero 4 Black battery discharging when switched off

My Hero 4 is discharging even with the unit switched off and the SD card removed.
I have reformatted the card, reset the unit and uploaded the latest software version for the Hero 4, updating my GoPro.
Still the battery discharged over a 6 hour period.
Believing the problem was related to the battery, I bought two new replacement batteries, but the same problem exists.

Please, can you help me?
Posts: 12,898

Re: Hero 4 Black battery discharging when switched off

Hi @philbevan747


Thank you for trying to troubleshoot and isolate the issue.

Please reach out to our Support Team to move forward with this concern.

Let them know of the steps taken.




Posts: 2

Re: Hero 4 Black battery discharging when switched off

Thanks EJ.
I contacted the team. They weren’t interested in what I had to tell them, so frustratingly had to start again with all the troubleshooting.
Despite advice given to others who have posted with similar issues, I could not get past Hazel Ann’s point that irrespective of a SD card not being fitted whilst the battery drains..,.... my card is not a recommended make.

I’ve given up! GoPro Plus plan has been cancelled and I’ll look for an alternative camera.

All the best, Phil