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Tourist
Posts: 2

Hero 4 Black battery discharging when switched off

My Hero 4 is discharging even with the unit switched off and the SD card removed.
I have reformatted the card, reset the unit and uploaded the latest software version for the Hero 4, updating my GoPro.
Still the battery discharged over a 6 hour period.
Believing the problem was related to the battery, I bought two new replacement batteries, but the same problem exists.

Please, can you help me?
Phil
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GoPro
Posts: 12,898

Re: Hero 4 Black battery discharging when switched off

Hi @philbevan747

 

Thank you for trying to troubleshoot and isolate the issue.

Please reach out to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs

Let them know of the steps taken.

 

Regards,

Ej

Highlighted
Tourist
Posts: 2

Re: Hero 4 Black battery discharging when switched off

Thanks EJ.
I contacted the team. They weren’t interested in what I had to tell them, so frustratingly had to start again with all the troubleshooting.
Despite advice given to others who have posted with similar issues, I could not get past Hazel Ann’s point that irrespective of a SD card not being fitted whilst the battery drains..,.... my card is not a recommended make.

I’ve given up! GoPro Plus plan has been cancelled and I’ll look for an alternative camera.

All the best, Phil