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Tourist
Posts: 2

Hero 4 Black - Pink Out

The 4 or 5 time using this GoPro was never dropped and updated to date. I now have tried several SD cards and batteries w/ w/out SD card always shots are full pink, video as well. Reset camera to factory a few times and at one point had a green filter over video. Can anyone get this to work? Currently on honeymoon and this camera is a paper weight...
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Explorer
Posts: 12,961

Re: Hero 4 Black - Pink Out

You might have a loose cable. if you have access to some tools you might be able to disassemble the camera and check the connections. https://www.ifixit.com/Guide/GoPro+Hero4+Black+Expansion+Port-Motherboard+Replacement/86225
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Tourist
Posts: 2

Re: Hero 4 Black - Pink Out

Thank you Daniel. No tools, no cell service, barely WiFi. Thank you for the attempt. Guess it’s a hardwear issue I’ll stick in this thread maybe one day GoPro will answer. #iphonephotosofparadise #goprofail
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Explorer
Posts: 12,961

Re: Hero 4 Black - Pink Out

This is a member to member support community. To get a hold of GoPro you want to start a chat or call them. You can do so here https://gopro.com/help/ContactUs