05-31-2016 12:16 PM
@Anonymous Oh no! If you just bought it, I would suggest to just return it and get your money back.
You could try to buy it at a different store, they hopefully won't have an affected batch.
I'm suggesting this because GoPro send me 3 replacements with this same issue over the course of 4 months.
Other people have also received multiple replacements with this issue. So there's a chance your replacement will have it too.
One of my replacements was also tested, but it still had the issue.
05-31-2016 12:25 PM
@irena Thanks for the info! We just purchased it last week and tried a total of three GoPros from Best Buy. Good idea on trying a different store. I'm going to ask GoPro support to test the camera before it is sent. I'm hoping the fourth GoPro will be the one!
06-07-2016 06:04 PM
I'm livid. We've tried 3 GoPros from Best Buy and they have all had the same issue. I worked with GoPro support to get it replaced and tested before being shipped. I just received the GoPro and guess what? It still has the helicopter noise. Here's the angry email I sent to support. Maybe the 5th time is a charm? How many GoPros have you all gone through to get a good one?
06-08-2016 01:01 AM - edited 06-08-2016 01:01 AM
I've had a total of 8 cameras with this issue. 5 from the store, 3 replacements from GoPro. I've posted this before: I think GoPro stopped producing the HERO4 line and has only faulty cameras left. So they just send those out as replacements and sell them too for the extra money. Must be illegal to knowingly sell faulty cameras. Because their next camera and drone are delayed, they won't discontinue the HERO4 line yet. They would only have the Session for sale then.
I received my 4th replacement 3 weeks ago. No helicopter, but other sounds when using the housing. Support is acting weird again. "SD card issue, just the AGC", and then they just stop replying when you ask justified questions.
So yeah, I would just get your money if possible.
If you really want an action camera you could go for a different brand. Could also buy a different GoPro that doesn't have known issues, Session or HERO3+ line. But personally I'm done with GoPro products. And made sure my friends and family stay away from this shady company!
@Anonymous I was just about to reply to the message you posted yesterday. But the message is gone. Did you delete it yourself or was it jefft/other mods? I'm mad they didn't help you out like they said they would. If I had spare working camera I would just give it to you.
On a side note, GoPro just released GoPro Care in the US. "You break it, we'll replace it."
What that means; pay us money for this extra care. You break it. We'll replace it with a faulty camera.
The only thing GoPro cares about is money. They don't care about helping their customers.
06-08-2016 02:59 AM - last edited on 06-08-2016 11:58 AM by jefft
amandarachelle wrote:Bottom line: We want a GoPro that works properly and doesn't have the helicopter sound. What can we do to make this happen?
The only solution is to spread the word, tell as much people as possible world-wide about the problem and how they deal with it, and hopefully GoPro is bankrupt very soon. And I pray those "support" guys never ever fiend a job with customer-contanct again. Honestly, this would be the best for us.
@irena Either jefft or any other mod deleted my last post. He informed me in a PM about this step, but didn't reply to my PM that I also wrote him because nobody got in contact with me again, although they promised to do so. My post was removed because "violating the community policies", they do not allow to repost content sent by e-mail or private message. The only thing I copied from the PM was the sentence that my case was discussed with the camera team and that a "Sr. Product Specialist" would be reaching out to me directly - but within 3 weeks after this message, nobody at all got in contact with me. There was no private information or personal stuff that would be a problem to repost, it's just the pure sad truth. By the way jefft himself also posted this information here: https://community.gopro.com/t5/The-Latest/Live-Chat-with-GoPro-Support-Staff-Sunday-May-15-at-2pm-ET...
A second point he mentioned is that it was done because of "inappropriate language". This is a more valid point at least, I used the F-word for sure because after 6 months of being cheated and all the time wasted, even the most friendly person becomes angry. This word is used dozens of times in every US-movie and I remember I even censored it myself, by replacing the "u" with a star. Also calling the support guys I had to deal with "deaf" is valid, if several of them tell me my camera would be "in perfect condition", "it was tested and didn't show any problem" or it's just the super "Advanced Auto Gain Control" and "white noise". And when proving them the difference between white noise (without WiFi) and helicopter noise (with WiFi), they simply stop replying... Violating customer rights and cheating them all the time is a much stronger misdeed than what I posted.
Amazon has a nice slogan in their e-mails: "Our goal: To be the most customer-friendly company in the world."
GoPro is the complete contrary, they do their best to become the most customer UNfriendly one.
Here's the latest video of my super Hero 4 Black again, that is in "perfect condition", "was tested" and only has "white noise", and therefore will not be replaced: https://www.youtube.com/watch?v=i3eRiEApKPw
06-08-2016 03:52 AM
@Anonymous I saw the post, still have the email notification of it. I can somewhat understand the inappropriate language as reason for deletion, but it was just one line, could've deleted just that. And I totally get why you posted it that way. The way they treat you and other people is just ridiculous. They just need to fix this situation!
I can clearly hear the helicopter sound on your video (listening with headphones).
06-08-2016 12:24 PM
Seems to be some questions about our moderation practices, so I want to help clear up some points. As I hope everyone has seen, we try to give a lot of leeway in terms of what can be discussed here, but there are some things we do not allow. Among those things we do not allow are inappropriate language, including intentionally misspelling words that if spelled correctly would be inappropriate.
We also do not allow messages anyone receives (from GoPro or other members or anyone for that matter) that are sent privately to be posted to a public forum. If you'd like to share a message you received via a public post, that's fine, but if an author sent a message to another person privately, we will respect that author's expectation that the conversation was private.
We don't restrict discussions of non-GoPro products, but this forum is dedicated to discussions about GoPro products. Discussions actively promoting other products may be restricted.
We do not allow interpersonal disputes on the forums. If you have an issues with another person, we recommend handling those issues directly. Posting them on a public forum, especially when the other person may not see them and therefore can not present their side of the story, is not something we will support.
Finally, we will try to edit out the inappropriate parts of a post, leaving the remaining parts of the post in place, when we can. However, when there are multiple issues with a single post, it's more likely that we will remove the post entirely and notify the author why the post was removed so they can write a new post that adheres to our policies.
06-08-2016 12:30 PM
Thanks for the info @jefft. Does GoPro actually plan on fixing this issue (helicopter sound)? I'm on GoPro number 4 and all of them have had this issue. As you can see, we are all very frustrated.