06-11-2016 09:18 AM - edited 06-11-2016 09:19 AM
Wow... what a mess.
I found this thread after I just did a test run on my GoPro Hero 4 Silver on a helmet mount and used WiFi mode for the first time since I bought the camera in june(-ish) 2015. And guess what, helicopter noise.
So yeah, here you have one more person who can confirm that the helicopter noise appears only with WiFi turned on. I also updated the firmware which did not help.
Has anyone recieved any actual info on this issue besides "contact customer support" which will? Since it only appears during WiFi use I assume it's a software issue?
06-11-2016 01:09 PM - last edited on 09-07-2016 11:21 AM by jefft
Welcome to the club!
I'm waiting on my 4th GoPro H4 Black. But to be fair, two had the helicopter noise. Searching the www I see there are some that have had success receiving a good GoPro after returning it because of the noise. But those seem to be from at least 1 year back. I haven't seen any success stories from those of us in the recent past.
On this issue, it's my personal belief that unless they actually had a simple fix such as a software upgrade for this issue, they won't be allowed to admit to the problem and must play this game of individuals going through normal channels to remedy the issue.
06-11-2016 02:00 PM
@irena - your post was spot on.
Here's an update on my GoPro. My replacement GoPro also had the issue (4th GoPro). I emailed support and they wanted me to go through the exact same steps as the last camera - updating the firmware and then sending the test videos to them. I immediately wrote back asking why I had to jump through hoops when they said they would test the camera before it was sent. It seems like GoPro is wasting my time and not putting any effort into sending a camera that actually works. I didn't hear from support for a day and a half, so I decided to call them. The support guy on the phone said the same thing even after I told him that GoPro was supposed to test it before sending the replacement camera. At that point, I asked to speak with a manager. I was on hold for a few mintues and then support came back on the line and said they would forgo the testing. They sent me the shipping information and even paid the FedEx shipping charges this time. They assured me that the GoPro would be checked and tested by their senior product specialists from the head office before being shipped. I live an hour away from where the GoPro is shipped to, so I should have the GoPro back by the end of next week. I'll let you all know if I receve one that functions properly.
06-11-2016 02:06 PM
@Anonymous I believe the helicopter sound comes from interference between the mic and the wifi signal. Here's a DIY fix I found on YouTube. There's no way I'm opening up my brand new GoPro and voiding the warranty to try this fix. I'm just going to keep on hassling with GoPro until I get one that works like it should. If you're out of warranty, it may be worth a shot.
06-11-2016 03:13 PM
@Anonymous Like @Anonymous said it's because of the mic and the WiFi signal. The HERO4 line has a new audio system. When you're recording in a quiet environment, the mic will pick up the interference of the WiFi signal. When using the housing the sound is also louder than without housing, because the housing amplifies it.
So it looks like it's a hardware thing. Like @Anonymous also posted, there's a "fix". You can find more tutorials about it. But yeah, if you paid a nice sum of money for this camera and have warranty, this shouldn't be your only/best option. I haven't tried this method myself, so I don't know if it actually works. And I don't know how much you can **bleep** up and ruin your camera. So be careful if you decide to try this!
This problem has been going on for more than a year now. So if it's a software thing, GoPro's engineers aren't smart enough to fix it or GoPro doesn't want to fix it. Fixing the software would be a lot cheaper than sending so many replacements.
@Anonymous Exactly, it's a bigger problem than they can handle. It's also shocking GoPro still sells cameras with this issue, they obviously know they're faulty.
@Anonymous Hopefully your next replacement will be fine! And yes, you can find so many posts about this everywhere. GoPro just doesn't care. And they ironically just released GoPro Care to earn more money (with faulty replacements). Might actually be a good thing to write about this to the websites, blogs etc. that mention this new service. Might save some people for spending $180 on a faulty replacement.
I kinda feel sorry for the mods on here and the caseworkers, they're just stuck with this as we are. But that doesn't mean we shouldn't be helped. I've actually also found someone who was in the same situation. He eventually received a working camera, but was told to keep this all to himself (I asked him how his case was handled to get it fixed). That was extra proof for me that GoPro's doing shady things.
06-13-2016 04:46 AM
@Anonymous "they wanted me to go through the exact same steps as the last camera", "It seems like GoPro is wasting my time and not putting any effort into sending a camera that actually works."
Exactly what also happened to me and many many others, since way more than 1 year already they play this dirty game...
And in my case they just did send 2 replacements, afterwards nobody was willing to accept another replacement, although I proved the helicopter noise dozens of times by contacting the "support" by mail of course, and all is documented on many pages of this thread as well.
The noise itself is produced because of bad or none existing shielding, but becomes way more noticable in addition because of the software turning up the mic-sensitivity way too much.
I also posted a link to a Russian guy who fixed the shielding problem at the end of page 3 already: http://www.goproforums.com/106-gopro-hd-hero-4/45058-hero4black-helicopter-sound-problem-solved.html
(also did send this to the "support" guys by mail)
@jefft Quote "In regards to your specific issue, the staff member I asked to look into your case has been working on it and will get in touch with you by the end of the week." (by the way I was not able to select you from the list of names to be tagged anymore - do you still exist here or did GoPro delete your account?)
It's MONDAY and AGAIN nobody got in contact with me! It's probably not your personal fault, but it's outrageous after all what happened before in my case! GoPro just proved another time that there is no functional support at all and nobody cares.
More than 6 months, more than 30 e-mails to the "support", I have no idea how many posts in this thread in addition, you can not expect such an endurance from your customers - and at the end we still keep having our faulty camera and don't get a flawless replacement!
GAME OVER NOW! GoPro sucks and isn't worth spending any penny or your precious time contacting anybody in hope for help.
If finally someone REALLY cares, feel free to send me a compensation of 1000€ for all the hassle I had to go through. Of course this will never happen... But this even wouldn't be enough for all the wasted lifetime and ruined holiday-memories.
06-13-2016 01:28 PM
Btw. "the staff member I asked to look into your case has been working on it" - what has he been "working on" when not even contacting me once within more than 3 weeks since I was told he would do? There's nothing to "work" on, the situation is 100% clear...
The specialist I asked to help was not the same person who handled your initial contacts. He's been researching the case history to see what had been tried before and what solutions had been offered to better understand the situation. He's also been working with the internal teams to try and determine what solutions might be available that have not been tried on your specific case.