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Reply
Tourist
Posts: 2

Re: Hero 4 Black Noise issue when using WiFi

Hi @mattb hi @jefft,


the sound recording with my GoPro Hero4 Black is carried with a very strong "helicopter noise". Normaly, I use WiFi for control the camera. If I manual using without WiFi, this helicopter noise will continue to be heard but slightly minimized. Resetting and importing all current updates or connecting an external microphone has unfortunately not solved the problem.

 

I already tryed to writ you a mail and call you - in each case, I got no answere.

What I should do now?

GoPro Community Manager
Posts: 5,853

Re: Hero 4 Black Noise issue when using WiFi

Best option for this type of issue is to contact our Support team directly at https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

Hiker
Posts: 49

Re: Hero 4 Black Noise issue when using WiFi

Contacting your support team is a joke.
They have you jump through hoops while they try and find an excuse not to replace the camera.

If it is eligable, They will have you send the camera in.   often   2-3-4 times.
and then you will end up with what you will concider to be "as good as it gets"

just open the camera,  fix it yourself.
and remember how badly Gopro SUCKS.

Tourist
Posts: 12

Re: Hero 4 Black Noise issue when using WiFi

They sent me a new one -- does the same thing, thats why their stock in in the toilet and they probably have lost the action cam market, the first support rep I mentioned the problem too said, we dont recomen using the gopro with Wifi ( but heres a hit load of wifi accs you can buy!)

 

Mine has been setting for 8 months useless

 

Hiker
Posts: 49

Re: Hero 4 Black Noise issue when using WiFi

22 pages.   and I will tell every random person I bump into on the street.

see soemone with a gopro, ask if they have checked the wifi.

See anyone looking at a gopro.   advise against it.
See anyone with a Karma,   I just appologise for their loss.

Explorer
Posts: 11,235

Re: Hero 4 Black Noise issue when using WiFi

Love my Karma and my GoPro cameras.  If you see me, please keep your thoughts to yourself.

Tourist
Posts: 2

Re: Hero 4 Black Noise issue when using WiFi

Best option I found and only solution that worked was to return the GoPro for a full refund and order a different brand.... That worked.

Highlighted
Tourist
Posts: 2

Re: Hero 4 Black Noise issue when using WiFi

You also can change your model here https://de.shop.gopro.com/EMEA/tradeup

But I have no idea, why offer is only available in U.S.