11-13-2015 05:20 AM
My Hero 4 is fine when not using WiFi, but when using the app via WiFi a weird helicopter type noise is recorded. I have made a 45 second example...
Is this a known issue, and can I do anything to stop it or does it require me to replace my unit?
11-13-2015 11:43 AM
12-30-2015 07:16 AM - edited 12-30-2015 07:19 AM
This SHOULD be a very well known issue to GoPro, but they don't seem to care much about and always reply as if they would have no idea about it. Only solution is to send it back and get a new one (but they don't even check them, so maybe this step is needed several times!). Please also see: https://community.gopro.com/vcsem46788/board/message?board.id=Cameras&message.id=1662#M1662
01-23-2016 04:06 PM
I can hear very annoying helicopter sound when I record with the Wi-Fi with external microphone!
GoPro is a cool camera but it has been giving me a lot of problems since the day I purchased it. They need to fix all those issues or decrease it.
01-25-2016 02:27 PM
I sent the below message to the GoPro support team and thought I'd share it here Aswell:
I did few test regarding this issue.
Fortunately, I purchased one of the recommend GoPro External Microphone which is the "Sony CS3"
and I was Surprised to see that the problem of background rattling noise was not there when WIFI was turned on.
But when I use the "Edutige etm 001 external microphone " which is supposed to be suitable with GoPro according to them. Here is the link
the background helicopter noise comes on.
However , the noise does not come on when wifi is SWITCHED OFF.
In Summary :
When the GoPro 4 Silver Wifi is off,
Everything is fine , no problems with anything.
So the only issue appears when Wifi is enabled.
When the Wifi is on using my Sony CS3 Mic , it's fine , no problems at all
However When I turn on wifi using the Edutige microphone as mentioned above ,
The annoying constant clicking or helicopter background noise comes on.
And by the way just to let you know ,
I do use Gopros official 3.5 mm Mic adapter to connect my Mics.
I also made a Quick video demonstrating this.
Here is the link :
01-25-2016 02:37 PM
I mentioned in my previous post that only when the external microphone is plugged in with wifi, the audio problem arises, I was wrong!
I just noticed when the Wi-Fi is on,
You can still hear the clicking background noise without the external microphone plugged in but on a reduced level!
02-01-2016 08:05 AM
Thanks for posting about the sound you're hearing when your camera's wireless function is turned on. I'm glad to see you're working with our Support Team on the issue! Please feel free to keep us updated and let us know how things turn out as your support case continues forward.
02-01-2016 02:01 PM
The solution to my problem was by using a mic recommended by GoPro.
Luckily I had one of the recommended Mics and it didn't have the helicopter noise no more.