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Tourist
Posts: 8
Accepted Solution

Hero 3 updating trouble

Hi,I have a hero 3 that I bought second hand.My iPhone 7 will connect to its WiFi but the GoPro app doesn’t find it,so I tried updating the WiFi but it’s not working.......I downloaded the update n moved it to a 64g memory card but when I inserted the memory card,the camera did nothing.Acording to the instructions it’s supposed to automatically begin updating onto the camera but it doesn’t appear to be doin anything so idk what to do now????🤔

Accepted Solutions
GoPro
Posts: 2,432

Re: Hero 3 updating trouble

@daringalp22771, I agree with @danielr15. If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card. 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

 

Hopefully this helps. Let us know how it goes.

 

Ann

View solution in original post

Explorer
Posts: 11,182

Re: Hero 3 updating trouble

@aenriquez
Very nice follow up and detailed response; however, I think your first two bullet points about the UPDATE folder might be confusing the issue. Normally, with other GoPro cameras, having more than one UPDATE download (resulting in the UPDATE (1)) or not having the UPDATE.zip file extracted is a potential cause of the issue. In this case, it's just the last two bullet points that are necessary (although the one bullet should only read, "Format the SD card before placing the update FILES onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu) -DO NOT INCLUDE FOLDER- (this just continues the confusion).

Again, just for clarification:
On the HERO3 (NOT the HERO3+) you need to move the CONTENTS of the UPDATE folder onto a blank SD card. Do not put the UPDATE folder onto the card, just the files within it.

@daringalp22771 please let us know if you understood and got the update working 🙂

View solution in original post


All Replies
Explorer
Posts: 11,182

Re: Hero 3 updating trouble

On the HERO3 (NOT the HERO3+) you need to move the contents of the UPDATE folder onto a blank SD card. Do not put the UPDATE folder onto the card, just the files within it.
GoPro
Posts: 2,432

Re: Hero 3 updating trouble

@daringalp22771, I agree with @danielr15. If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card. 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

 

Hopefully this helps. Let us know how it goes.

 

Ann

Explorer
Posts: 11,182

Re: Hero 3 updating trouble

@aenriquez
Very nice follow up and detailed response; however, I think your first two bullet points about the UPDATE folder might be confusing the issue. Normally, with other GoPro cameras, having more than one UPDATE download (resulting in the UPDATE (1)) or not having the UPDATE.zip file extracted is a potential cause of the issue. In this case, it's just the last two bullet points that are necessary (although the one bullet should only read, "Format the SD card before placing the update FILES onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu) -DO NOT INCLUDE FOLDER- (this just continues the confusion).

Again, just for clarification:
On the HERO3 (NOT the HERO3+) you need to move the CONTENTS of the UPDATE folder onto a blank SD card. Do not put the UPDATE folder onto the card, just the files within it.

@daringalp22771 please let us know if you understood and got the update working 🙂
GoPro
Posts: 2,432

Re: Hero 3 updating trouble

[ Edited ]

@danielr15, I agree. The first two bullet items can make the issue confusing -- since HERO3 update doesn't need the UPDATE folder to be transferred onto the SD card, what I said about the folder doesn't make a complete sense. Thanks for pointing that out.

 

 

Tourist
Posts: 8

Re: Hero 3 updating trouble

Hey y’all thanks for all the input..... I have my camera successfully updated know but the GoPro app will still not find the camera🤨.....the passwords n everything have changed so I know the update worked but I still can’t hook it up to my iPhone 7,n i’m About ready to throw it over the hill but any suggestions before I do?lol
GoPro
Posts: 8,941

Re: Hero 3 updating trouble

Hi @daringalp22771

 

While the camera is on pairing mode, on your phone, try forgetting the Wi-Fi name and Bluetooth ID.

Once done, proceed with the pairing process again.

 

For reference: Troubleshooting GoPro App Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Hero 3 updating trouble

I already tried that🤔