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Sightseer
Posts: 2
Accepted Solution

Hero 3+ reset password not working

Hi,

 

I am wondering if anyone can help me out? I have tried countless times to reset my password. For whatever reason, the password I saved and wrote down is "incorrect" when trying to connect to my cameras wifi. I tried updating it and resetting with the articles posted before and not having any success. During the update process, I keep receiving an "error 404..." message. I leave for a trip tomorrow and have been trying non stop to reset with no luck. I've also tried contacting customer support with no luck.

 

Can anyone please help me out?

 

Thank you,

Celina


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 3+ reset password not working

Hi @celc,

 

I am sorry to hear about the issue that you are seeing with that update. I just tried on my end and was able to download the update file for my hero3+. Follow the link below and select WiFi and Firmware:

 

https://gopro.com/update/hero3_plus

 

Follow the steps on the site and you should be able to get that camera updated.

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 3+ reset password not working

Hi @celc,

 

I am sorry to hear about the issue that you are seeing with that update. I just tried on my end and was able to download the update file for my hero3+. Follow the link below and select WiFi and Firmware:

 

https://gopro.com/update/hero3_plus

 

Follow the steps on the site and you should be able to get that camera updated.

 

Best,

Ryan

Sightseer
Posts: 2

Re: Hero 3+ reset password not working

Thank you, Ryan. Customer service called me and I was finally able to reset it!
GoPro
Posts: 3,924

Re: Hero 3+ reset password not working

Hi @celc,

 

Glad to hear you were able to get that updated. Don't forget to share your content with us!

 

Cheers,

Ryan