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Tourist
Posts: 2

Hero 3+ red and white spots when recording

When I record or take pictures I have white spots and sometimes green and red.
Here’s a link to what it looks like https://twitter.com/youngpapey/status/1089628204200017920?s=21
GoPro
Posts: 7,976

Re: Hero 3+ red and white spots when recording

Hello @sweetoasis15036. Is this affecting all the videos/pictures that you have? Doe sit matter which device is used for playback? Is this observed in bright environments as well? If you have not done it yet, try manually updating the camera firmware through steps here, make sure that the lenses are clean and try sample recordings again. Let us know how it works out.  

Tourist
Posts: 2

Re: Hero 3+ red and white spots when recording

Everything is up to date. It looks like it only is affect by light whenever the GoPro is pointed to light it is affected the most.

Here is another snap https://twitter.com/youngpapey/status/1089668894250491904?s=21
GoPro
Posts: 7,976

Re: Hero 3+ red and white spots when recording

Thank you for the additional information you provided, @sweetoasis15036. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to assist you with further troubleshooting. You may reach them by phone or chat. When you do, have your camera ready, as well proof of purchase. You may refer them to this thread so they can see the pictures you be included.