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Sightseer
Posts: 1
Accepted Solution

Hero 3 freesing and cant update

Hi 

 

I have a Hero 3
The camera is freezing on start up. 
im trying to do an update but still freezing, so the upload of the new firmware will not download to the camera

any help is needed

Regards

Daniel 


Accepted Solutions
Highlighted
Explorer
Posts: 13,002

Re: Hero 3 freesing and cant update

[ Edited ]

With the Hero3 (NOT Hero3+) you must place the files within the UPDATE folder onto a blank SD card.


Download the Update.zip folder to your computer
Extract the UPDATE folder
Using a USB/SD adapter, insert your SD card into your computer
Perform a FULL (not Quick) format of your SD card (your card should be 64GB or less and from this list microSD-Card-Considerations )
On your computer using Windows Explorer (PC) or Finder (Mac), open the UPDATE folder (not Update.zip)
Copy the files from within the UPDATE folder and paste them onto your blank SD card
Eject the card

Remove the battery from your Hero3 camera and then hold down the front Mode/Power button for about 20-30 seconds
Release the Mode/Power Button and then Press and hold the top Shutter button
With the Shutter button still being pressed down, insert the battery (only the battery)
While keeping the shutter pressed down, turn the camera on by pressing the front Mode/Power button
Keep pressing down on the top shutter until the camera powers on
Once the camera has completed booting up, release the top Shutter
Wait a few seconds and then turn the camera off

Insert the SD card containing the update files and then power on the camera

The update should run, powering the camera off and on during the process

Once the Update has completed, scroll through the menu on the camera and format the SD (delete all/format)

Take two photos and make a couple short videos
The camera should be working

If you are still having issues, repeat the above with a different SD card

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: Hero 3 freesing and cant update

[ Edited ]

With the Hero3 (NOT Hero3+) you must place the files within the UPDATE folder onto a blank SD card.


Download the Update.zip folder to your computer
Extract the UPDATE folder
Using a USB/SD adapter, insert your SD card into your computer
Perform a FULL (not Quick) format of your SD card (your card should be 64GB or less and from this list microSD-Card-Considerations )
On your computer using Windows Explorer (PC) or Finder (Mac), open the UPDATE folder (not Update.zip)
Copy the files from within the UPDATE folder and paste them onto your blank SD card
Eject the card

Remove the battery from your Hero3 camera and then hold down the front Mode/Power button for about 20-30 seconds
Release the Mode/Power Button and then Press and hold the top Shutter button
With the Shutter button still being pressed down, insert the battery (only the battery)
While keeping the shutter pressed down, turn the camera on by pressing the front Mode/Power button
Keep pressing down on the top shutter until the camera powers on
Once the camera has completed booting up, release the top Shutter
Wait a few seconds and then turn the camera off

Insert the SD card containing the update files and then power on the camera

The update should run, powering the camera off and on during the process

Once the Update has completed, scroll through the menu on the camera and format the SD (delete all/format)

Take two photos and make a couple short videos
The camera should be working

If you are still having issues, repeat the above with a different SD card