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Sightseer
Posts: 2
Accepted Solution

Hero 3 cant change wifi - wont change...is this now a brick???

Bummer this Hero 3 only seems to be able to deal with my old dead phone.  Cant connect to any new phones and cant change password.  Seems odd the device would pair bond itself to a phone and then never let you change the you connect it to????

 

I updated firmware and changed wifi settings with the first effort,  Update happened, the announced wifi name was updated but no device can connect to the Hero3....it never ask for a new password.

 

Next, I updated just the wifi and no firmware.   The announced wifi name was updated but still cant connect.

 

If I take hte SD card in out I can see I am taking pics and vids....just cant connect to it.   I wish there was some sort of support or help possible for this.   I guess have to wait to CES 2020 to go find them.   I cant get any help  on thse sites from Go Pro employees, only other users who are also stuck.......


Accepted Solutions
GoPro
Posts: 3,505

Re: Hero 3 cant change wifi - wont change...is this now a brick???

Hi @epichero04174,

 

Please try ti again. 

This time delete some Bluetooth device paired on your phone's settings as well. 

 

If issue persist please get in touch with our customer support team. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

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All Replies
GoPro
Posts: 9,584

Re: Hero 3 cant change wifi - wont change...is this now a brick???

 

Hi @epichero04174

 

Try resetting the camera's Wi-Fi settings:

  1. From the HERO3 update page click "Start Update" to begin. 
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process. 

**Make sure to save the update files on the root of the SD card. DO NOT copy the update folder.

 

Once the update is done, proceed with the pairing process.

 

This should get it up and running.

Let us know how it goes.

 

Thanks!
Ej

 

 

Sightseer
Posts: 2

Re: Hero 3 cant change wifi - wont change...is this now a brick???

I did that.

 

First I did an FW update and wifi.  Update worked. and wifi name changed, but wont connect.

removed battery (for a full power cycle / reboot again after FW update...just in case) and tried the connection again....wont connect.

 

Second try I did with no FW update and just the wifi changes.  Wifi name changed, but wont connect.

removed battery again...watched it go away from wifi list on phone....replaced battery and saw it announce new name again, but wont prompt for a password ... so it just sits and spins.

 

There is no "forget this wifi" on an iphone.

 

 

GoPro
Posts: 3,505

Re: Hero 3 cant change wifi - wont change...is this now a brick???

Hi @epichero04174,

 

Please try ti again. 

This time delete some Bluetooth device paired on your phone's settings as well. 

 

If issue persist please get in touch with our customer support team. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay