Hero 3 White won't start [ New ]

[rafistole]

Hello,

My camera won't start (the battery are full, charging don't seems to work and no lights on! ), even after the solution you gave here :

1.  Please disconnect the camera from USB, remove the battery and SD card.  
2.  Reinsert the battery only.
3.  Press the Power button one time.   If the camera doesn’t power on, remove and reinsert the battery. 

You may need to repeat step 3 up to 10 times before the camera powers on.  In other words, try resetting the camera up to 10 times by removing/reinserting the battery and pressing the Power button.  

On my camera, nothing happen...She plays dead !

Is there a mecanical solution?

Thank you

[mariustanya · Accepted solution]

Thank you for going through the recommended steps, @rafistole. If you contact our Support team here , they will be able to walk you through the next steps. you may reach the team by phone or chat. Best regards!

[mariustanya · Accepted solution]

Thank you for going through the recommended steps, @rafistole. If you contact our Support team here , they will be able to walk you through the next steps. you may reach the team by phone or chat. Best regards!