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Sightseer
Posts: 2

Hero 3+ Video not working

Hello GoPro,

 

My Hero 3+  Video is not working in 4k nor 2.7k not in 1.4k whenever I record in 4k, 2.7k and 1.4k the videos records but it is freezing a lot dont know why!! i have to record all the videos in 1080 resolution, please suggest what sould be done.

GoPro
Posts: 32

Re: Hero 3+ Video not working

@grandvista4152 take a look at this link and let me know if this helps. 

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

Sightseer
Posts: 2

Re: Hero 3+ Video not working

Dear GoPro,

 

Im unable to open the link which you had sent in the previous reply.

 

Awaiting.

 

Regards,

 

Srihari

GoPro
Posts: 32

Re: Hero 3+ Video not working

@grandvista4152  Sorry that the original link didn't work.  Please give this a try and let me know if you are able to get the manual update to go through.

 

https://gopro.com/support/product-update/register-camera