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Tourist
Posts: 2
Accepted Solution

Hero 3 Update doesn't work.

Hey,

I just wanted to update my Hero 3 and did every step as it was given in the instructions, but when i put the micro-sd card in my camera and turn it on, nothing happens. I tried this several times and it's the same problem every time.

 


Accepted Solutions
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GoPro
Posts: 15,003

Re: Hero 3 Update doesn't work.

Thanks for getting back to us @julian140503

 

It will be best to reach out to our Support Team to move forward with this concern. 

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

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GoPro
Posts: 15,003

Re: Hero 3 Update doesn't work.

Hi @julian140503

 

Please make sure you copy the update files to the root of the SD card.

DO NOT copy the UPDATE folder.

Also, ensure that your battery is at least 40% charged.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Hero 3 Update doesn't work.

Hey @aragon1006 

 

Yeah, copying the folder was my mistake at first, but then I tried copying the files and it still didn't work.

My battery is fully charged.

 

Highlighted
GoPro
Posts: 15,003

Re: Hero 3 Update doesn't work.

Thanks for getting back to us @julian140503

 

It will be best to reach out to our Support Team to move forward with this concern. 

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej