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Hiker
Posts: 7
Accepted Solution

Hero 3 + Silver freezes

Ok so my back up Camera Hero 3 + Silver has a problem now it worked perfect for years but this last weekend it started to freeze up, It would run for 5 min then beep "Stop Recording" and would not shut off unless the battery came out and nothing was recorded tried different batteries and memory cards same results.

Like I said worked perfect for years now this can't find any new updates please help.

Thanks

Darren


Accepted Solutions
GoPro
Posts: 9,031

Re: Hero 3 + Silver freezes

Hi @darrenn32724

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. What SD card are you using?

 

You may also try a manual software update. If the issue persists, please contact our Support Team for further assistance. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

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All Replies
GoPro
Posts: 9,031

Re: Hero 3 + Silver freezes

Hi @darrenn32724

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. What SD card are you using?

 

You may also try a manual software update. If the issue persists, please contact our Support Team for further assistance. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Hiker
Posts: 7

Re: Hero 3 + Silver freezes

It only freeze's after about 5min or recording can't try it without an SD card its the same SD card I have used for years and it still works in my Hero 3 fine ? Can't find new updates for that camara  ?

Thanks

Darren

GoPro
Posts: 3,505

Re: Hero 3 + Silver freezes

 

Hi @darrenn32724,
 

Please try use other SD card.
Check this list: https://gopro.com/help/articles/block/microSD-Card-Considerations 

Also here's the link for your camera's software: https://gopro.com/update/hero3_plus 
It contains the update file. 

Just click Update your camera manually. 

 

It might be a software/SD card issue. 

Best Regards,

-Jay 

Hiker
Posts: 7

Re: Hero 3 + Silver freezes

Clicked on the link for update and got this ? 

Epic Fail. 404 Resource At '/Content/Update/Hero3_plus .Html.Html' Not Found: No Resource Found

Sometimes getting radical comes at a cost.

GoPro
Posts: 9,031

Re: Hero 3 + Silver freezes

 

Hi @darrenn32724

 

Apologies as the previous link had a space in the end.

 

Please follow the link below:

https://gopro.com/update/hero3_plus

 

 

Thanks!

Ej

Hiker
Posts: 7

Re: Hero 3 + Silver freezes

Ok my serial # is rubbed off on the inside of the battery area now what ?

Thanks

Darren

Highlighted
GoPro
Posts: 31

Re: Hero 3 + Silver freezes

Hi @darrenn327204,

 

That's a bummer that the Serial Number (SN) can't be retrieve on your camera. There's another way to get your camera's SN information, and its on your SD card (assuming you haven't reformatted it), you just need to access your SD card on your computer via SD card adapter, then look for MISC folder, inside there is a notepad file that will contain your Hero 3+'s SN, it will start with HD3+XXXXXXXX. If you still having challenges, it's better to contact GoPro Customer Support for further assistance.

 

All the best,