Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-307815%22%20slang%3D%22en-US%22%3EHero%203%20Silver%20-%20Turns%20off%20and%20back%20on%20when%20I%20click%20Import%20Files%20on%20Quik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307815%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20plug%20my%20Hero%203%2B%20Silver%20into%20my%20computer%2C%20the%20GoPro%20Quik%20program%20gives%20me%20the%20option%20to%20%22Import%20Files%22.%20As%20soon%20as%20I%20click%20it%2C%20the%20GoPro%20turns%20off%20and%20restarts%20and%20the%20import%20is%20unable%20to%20be%20completed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307815%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Highlighted
Sightseer
Posts: 1

Hero 3 Silver - Turns off and back on when I click Import Files on Quik

When I plug my Hero 3+ Silver into my computer, the GoPro Quik program gives me the option to "Import Files". As soon as I click it, the GoPro turns off and restarts and the import is unable to be completed.

GoPro
Posts: 3,505

Re: Hero 3 Silver - Turns off and back on when I click Import Files on Quik

Hi @andrewb51675,

 

Please try to do it with a fully charged battery.

If issue persist try to use SD card adapter instead and then update your camera manually. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO3-Cameras

 

Regards,

-Jay