01-01-2019 09:48 AM
I have forgotten the wifi password for my hero 3+ black long ago. I have followed GoPro's firmware and wifi update with no luck, several times. I have even walked through it step by step on the phone with GoPro's customer service. I have seen this is a frequent issue, but have not found anything quite like the issue I am having.
Funny thing is, the wifi name has never even updated no matter how many different names I have tried.
I have tried what I think is a factory reset by holding the record and power buttons down at the same time, but still no update to the wifi name.
I started this process on v1.04 and now have the most current firmware v3.03. Any smart folks out there who have seen this? Any help would be much appreciated. What's a camera good for if you can't see what it is looking at?
01-01-2019 10:48 PM
Hello @epichero1583. There were 3 options - Wi-Fi Only, Firmware Only, and Wifi and Firmware update. Which update type have you selected on the update page? Have you tried using Wi-Fi Only? If this still will not work, please contact Support again so they can help with the next steps. Thanks!
01-01-2019 10:55 PM
Keep your camera name and password simple. Do not use goprogopro or goprohero. Even as simple as "mycamera" & "mypassword" will suffice. Nobody is going to try and remotely hack your camera.
01-03-2019 11:36 AM
Thank you all for your responses. I first tried the firmware only to update to the most current version. I then did an unsuccessful wifi only update. Then I tried firmware and wifi update. I have repeated this process several times with no luck.
Daniel, I tried this reset this morning along with a firmware and wifi update. I changed all names and when I turn on the wifi for the camera it remains the original name.
Any other ideas?