05-05-2018 05:41 AM
Solved! Go to Solution.
09-04-2018 09:22 AM
Which version of the GoPro App do you have installed on your mobile device? Also, what is the firmware version installed on your camera now? I just manually updated a HERO3+ Silver camera, recorded a video in 1080p, 60fps, and was able to successfully pair the camera with the app. I was also able to view media on the mobile device without any error message. I used a Samsung phone with GoPro App version 4.6.1.
How did you update the camera? Have you tried uninstalling and re-installing the app? Hope to hear back from you.
05-13-2018 05:58 PM
Are the files on the HERO3 left over from shots taken on another camera? The HEVC codec is new to GoPro, and is used on the HERO6 Black. Earlier models like the HERO3 would not have used that codec.
05-15-2018 03:22 AM
All the videos have been shot on my GoPro, Memory card stays in always... The app on a new Andriod phone is telling me of the HEVC issue.. Also the older iPad simply does not see them (new videos). To my knowledge no changes were made. The puzzling aspect to this is that the iPad always viewed the videos up until my last outing....? The Android phone is a basic unit not running anything great BUT it sees previous videos. I am aware in theory the HEVC should not be on the Hero3 Black... GoPro support are looking into it.. Thanks...
05-15-2018 09:16 AM
Can't figure that one out unless it was an encoding error that the iPad is misreading. Please copy all of the content off of the SD card to your computer (so you don't lose it), and then reformat the SD card. If you get the same errors after doing that, please let our Support team know and we can dig into this with you. Our team can be reached at https://gopro.com/help/ContactUs.
05-19-2018 04:08 AM
Hi Jeff, I have done as you advised BUT no change....
I have been in contact with support see below the contact reference:
The issue is what / why the GoPro is recording video in a certain way after end April 2018. All video recorded by camera on the same SD card pre April 2018 will play on new Android phone & iPad.
09-04-2018 03:20 AM
Getting the same Error of being unable to read HEVC video.
Hope to hear from you soon.
09-04-2018 03:56 AM