09-28-2019 05:33 AM
09-28-2019 02:46 PM
Same problem after updating to IOS 13.1. Wifi is fine, app says no camera.
Actually called tech support. How silly of me. Spent over an hour only to have my SD card fail because of following the instuctions to remove and update it using their suggested process. No luck with resolving this connectivity issue. Did get my card back in service after formatting it from my desktop computer through the usb cable with the camera as a drive. Tech support was horrible. I am a retired IT security tech of 29 years service. I was dubious about the method to update my camera which I had already done twice with no luck getting the app to work but my camera still worked fine. Hmmm tech support needs more training when the person is not a novice to I.T.
Listen to the customer.
09-28-2019 06:19 PM
Too bad that GoPro doesn’t bother to test their products with the pre-release that Apple provides to developers! Why can’t we at least get a date that GoPro expects this issue will be resolved by?
09-28-2019 06:27 PM
#1 GoPro did not get the pre-release, or did not get it in time to be able to update the app yet
#2 GoPro did get it, but the new app features (which correspond with the new product release) was already being developed. Since the new features may be related to the new 360 camera, GoPro is waiting until the camera release to send out the update.
Of course, this is purely speculation, just like all of the other nonsense being stated. There are only two facts that we know.
#1 GoPro has stated that they are aware of the issue and that an update is coming.
#2 No member of this forum (other than the app developers) know anything more than this.
Most likely, the app is developed and ready for release. GoPro just recently redeveloped the GoPro app from the ground up to include Quik Story. GoPro is not a huge company. They have less than a thousand employees world wide (This includes secretary, front desk, customer service, sales, shipping, and janitorial). The only other thing that I know for a FACT is that the app developers are extremely passionate, intelligent, hard working, and deeply care about the user experience. I'm sure that they want you to be able to use and enjoy their app has soon as possible. Bitching about it, or making insulting innuendos, won't speed up the process.
But of course, we all know how smart you are and how much better you would have/could have done it. On a positive note, you can access the online career opportunities to submit your resume.
09-28-2019 07:02 PM - edited 09-28-2019 07:05 PM
Would have at least liked to get an email letting us GoPro users know that the latest ios may not be compatible with the current iteration of their app, and to upgrade at your own risk. Feel free to insult me Daniel, if it makes you feel better. I can take it.