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Sightseer
Posts: 1

Re: Hero 3 Black not connecting to App on iPhone with IOS 13.1

Estou com o mesmo problema. Após a atullização do IOS 13, o app da gopro não encontra mais a hero3. A câmera conecta o wifi, mas o app não reconhece.

 

No iphone da minha filha com o ios 12, normal. 

 

 

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GoPro
Posts: 12,779

Re: Hero 3 Black not connecting to App on iPhone with IOS 13.1

Hi @noblecave104

 

Please try restarting your phone, once it's back ON proceed with the pairing process.

Let us know how it goes.

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: Hero 3 Black not connecting to App on iPhone with IOS 13.1

Hi @aragon1006 ,

do you have any update about this problem?

I have Iphone 8 with IOS 13.x and can't pair mu gopro Hero 3+.  

Note: When I use my old iphone 6 with IOS 12.x, it works fine.

 

kind regards,

Leonardo

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GoPro
Posts: 12,779

Re: Hero 3 Black not connecting to App on iPhone with IOS 13.1

Hi @leonardom0711

 

If you have gone through the steps above and it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej