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Sightseer
Posts: 1
Accepted Solution

Hero 3 Black Freezing Fix?

My GoPro 3+ black edition freezes up. No response from mode button, and have to remove battery to shut down. Independent of battery and memory card, and failes to manually update firmware (freezes up). It used to happen once in a while, but now it is impossible to use. It has not been physically damaged.

 

I have never had any such issues with my 3 x GP Hero,1 x GP Hero 3 black or 2 x GP Hero 5 black, and hope to find a solution.

 

yours sincerely

Tarje Halvorsen


Accepted Solutions
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GoPro
Posts: 15,988

Re: Hero 3 Black Freezing Fix?

[ Edited ]

Hi @tarjeh31255

 

As the camera freezes even without the SD card, this means that the issue can be on the unit itself.

 

Should you have another SD card (recommended), please attempt a manual software update.

 

If this is not possible, please reach out to our Support Team regarding this matter. https://gopro.com/help/ContactUs

 

Thanks!

EJ

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,988

Re: Hero 3 Black Freezing Fix?

[ Edited ]

Hi @tarjeh31255

 

As the camera freezes even without the SD card, this means that the issue can be on the unit itself.

 

Should you have another SD card (recommended), please attempt a manual software update.

 

If this is not possible, please reach out to our Support Team regarding this matter. https://gopro.com/help/ContactUs

 

Thanks!

EJ