Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 11

Hero 3 Black Battery Issue

[ New ]
The front red battery light does not come on while trying to charge. The camera won’t turn on either. While unplugged from the charger, there’s a solid red light illuminating on the back of the battery.

Can someone help me figure out what the issue is?

Thanks...

Accepted Solutions
GoPro
Posts: 23,316

Re: Hero 3 Black Battery Issue

[ New ]

Hi @mrsr71

 

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

  1. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now.
     
  2. Format the SD card on your computer, instructions on how to do this can be found here.  Note: this will remove all recorded content on the SD card.  If you want the files on the card, make sure that you first save them to your computer.  Once the SD card has been formatted, reinsert it into the camera and try to Power it ON.
     
  3. If your camera doesn't power on, remove/reinsert the battery and charge the camera via a USB charger or your computer.  Don't attempt to power on the camera while it's charging.  You should see the red LED light on the front of the camera.  If it is not charging properly, try a different USB cable or USB source to try and get the front LED lit on the camera.  Once the charge light goes off, disconnect the camera from USB and power it on.  If it powers on, your battery was dead and just needed be charged.
     
  4. If you're still unable to get your camera to power on, please reach out to our Support Team. https://gopro.com/help/ContactUs

 

Thanks!

EJ

View solution in original post


All Replies
GoPro
Posts: 23,316

Re: Hero 3 Black Battery Issue

[ New ]

Hi @mrsr71

 

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

  1. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now.
     
  2. Format the SD card on your computer, instructions on how to do this can be found here.  Note: this will remove all recorded content on the SD card.  If you want the files on the card, make sure that you first save them to your computer.  Once the SD card has been formatted, reinsert it into the camera and try to Power it ON.
     
  3. If your camera doesn't power on, remove/reinsert the battery and charge the camera via a USB charger or your computer.  Don't attempt to power on the camera while it's charging.  You should see the red LED light on the front of the camera.  If it is not charging properly, try a different USB cable or USB source to try and get the front LED lit on the camera.  Once the charge light goes off, disconnect the camera from USB and power it on.  If it powers on, your battery was dead and just needed be charged.
     
  4. If you're still unable to get your camera to power on, please reach out to our Support Team. https://gopro.com/help/ContactUs

 

Thanks!

EJ