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Sightseer
Posts: 1
Accepted Solution

Hero 2018 not recording sound

Hi! I just bought a new gopro yesterday on the 9th of july. It recorded sound till now but it does not anymore. Can you plz help me.

Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 2018 not recording sound

 

Hi @rapidridge51038

 

Have you tried resetting the camera or installing new firmware on it? 

Here's how: https://gopro.com/update/hero-2018

Click on Update your camera manually. 

Enter your email address and serial number and after that download the file and follow on screen instruction. 

 

Extract the file and copy the folder to your SD card.

Make sure your SD card is empty. 

 

Make sure also that you are using a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Please let us know if that will work. 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Hero 2018 not recording sound

 

Hi @rapidridge51038

 

Have you tried resetting the camera or installing new firmware on it? 

Here's how: https://gopro.com/update/hero-2018

Click on Update your camera manually. 

Enter your email address and serial number and after that download the file and follow on screen instruction. 

 

Extract the file and copy the folder to your SD card.

Make sure your SD card is empty. 

 

Make sure also that you are using a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Please let us know if that will work. 

 

Regards,

-Jay