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Tourist
Posts: 2

Hero 2018 not powering up

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I have a hero 2018 and I have come to charge it up and found that the red charge light will not illuminate and the unit will not power up. I have tried removing the battery and powering up and nothing I have tried to plug into a laptop to charge nothing even tried a charger capable of 3a at 5v still nothing each time I have left it for 1 hour to charge. Any help please as I don’t want it to get binned.

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GoPro
Posts: 15,286

Re: Hero 2018 not powering up

[ New ]

@epicriver45568, the power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 15,286

Re: Hero 2018 not powering up

[ New ]

@epicriver45568, the power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 2

Re: Hero 2018 not powering up

[ New ]
Hi have tried the reset tips page for it and no luck and the contact us page is out of hours any other ideas. My worry is that even with the battery removed and it plugged into a power supply I still get no response for the camera. Thanks
GoPro
Posts: 15,286

Re: Hero 2018 not powering up

[ New ]

@epicriver45568, thanks for going through the suggested steps. Please contact our Support Team so we can assist you further in resolving this.