Hero 2018 : no charge [ New ]

[fastdawn16781]

Hello
I have a problem with m'y GoPro hero 2018.
It dors not charge
I can't use it.
First it was a "freeze", so as I read it I put off battery and try tout restart.
But it doesn't work any more.
Can you help please.
Many thanks

[mariustanya · Accepted solution]

Hello @fastdawn16781. It would be best to get in touch with our Support team at this time so they can walk you through the next steps. They can be reached by phone or chat through https://gopro.com/help/ContactUs . Best regards!

[jefft]

@fastdawn16781 - A couple of quick things to try are to do an update on the camera's firmware to make sure it's fully installed. A manual update will take care of that. Instructions are at https://gopro.com/update/hero-2018.

Also, check that the SD card you're using is on our list of compatible cards. The list is at https://gopro.com/help/articles/block/microSD-Card-Considerations.

Jeff

[fastdawn16781]

Hello
Unfortunately my gopro does not turn on and does not connect anymore to be able to make an update.
No LED lights up when I charge it.
I bought it a few months ago and am surprised that it stopped like that.
Regarding the SD card it is compatible with the gopro. Having a hero 2018, I was able to choose from the list that you had published.
Can you help me find a quick fix to my problem, please
Thanks
Best regards

[mariustanya · Accepted solution]

Hello @fastdawn16781. It would be best to get in touch with our Support team at this time so they can walk you through the next steps. They can be reached by phone or chat through https://gopro.com/help/ContactUs . Best regards!