Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
GoPro
Posts: 5,427

Re: Hero (2018) — Weird audio problem

 

Hi @moonbsy1,

 

Please try to check if it can be fixed by resetting the camera to factory settings and install a new firmware update. 

After that check if the audio is still not working properly. 

 

If issue persist please contact our Customer Support team via phone or chat. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Hero (2018) — Weird audio problem

Just got a new Hero 7 Black, I'm having the same issue; sometimes it sounds like bold, full stereo, sometimes muffled like it's in a container... switches back and forth every few seconds, seemingly randomly.

Tourist
Posts: 3

Re: Hero (2018) — Weird audio problem

I figured it out; there are 3 audio settings (unlike my Hero 3): auto, wind and stereo... "auto" is on by default and is worthless, lol. I switched to stereo and the problem went away.