Hero 2018 Spanner Icon [ New ]

[bretts2861]

Hero 2018 constantly reverts to spanner icon and then shuts down. I am using a recommended SD card which has been reformatted several times as per recommendations to solve this problem. However the problem constantly returns and to all intents the gopro is useless.

[jayr3438 · Accepted solution]

Got it @bretts2861,

Thanks for letting us know!

-jay 

[jayr3438]

Hi @bretts2861,

Sorry to know that. 

May I know how do you start recording?

Do you turn it on using the power button or using the quick capture or shutter button?

Also have you tried resetting the camera and installing firmware update manually?

https://gopro.com/update

Regards,

-Jay 

[bretts2861]

Hi Jay. I power on using the power button and then use voice commands. I have reset the camera to defaults but no improvement. I havent tried a manual reload of firmware but it does have the latest version.

[jayr3438]

Got it @bretts2861,

We just need to install firmware manually to refresh or install a new firmware without an issue. 

But if issue persist please contact our customer support team. 

It might be a hardware problem.

Regards,

-Jay 

[bretts2861]

Jay how do you do this manually and must you delete software first?

[irishmanpdx]

Full instructions on how to manually update the software are given here:

https://gopro.com/update

[jayr3438]

Hi @bretts2861

Please check manual software update instruction here. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

Regards,

-Jay 

[bretts2861]

Hi jay,

thanks for your help, the manual reinstall seems to have worked. For info the instructions on how to perform the download and unzip are quite confusing if you have a different operating system to the one in the instructions. I use Windows 10 and the unzipped download did not extract into a separate folder as seems to happen in the nstructions, I had to create a folder named Update. If you just unzip the download and copy it to the SD card the camera does not enter the auto install mode, it stays in camera mode. You must have a folder named Update. It would be useful to include this info in the download instructions.

thanks again

Brett