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02-12-2019 02:22 AM
Hero 2018 Spanner Icon
[ New ]Hero 2018 constantly reverts to spanner icon and then shuts down. I am using a recommended SD card which has been reformatted several times as per recommendations to solve this problem. However the problem constantly returns and to all intents the gopro is useless.
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02-15-2019 01:17 PM
Re: Hero 2018 Spanner Icon
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02-12-2019 09:50 AM
Re: Hero 2018 Spanner Icon
[ New ]
Hi @bretts2861,
Sorry to know that.
May I know how do you start recording?
Do you turn it on using the power button or using the quick capture or shutter button?
Also have you tried resetting the camera and installing firmware update manually?
Regards,
-Jay
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02-12-2019 01:02 PM
Re: Hero 2018 Spanner Icon
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02-12-2019 01:05 PM
Re: Hero 2018 Spanner Icon
[ New ]
Got it @bretts2861,
We just need to install firmware manually to refresh or install a new firmware without an issue.
But if issue persist please contact our customer support team.
It might be a hardware problem.
Regards,
-Jay
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02-14-2019 07:36 AM
Re: Hero 2018 Spanner Icon
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02-14-2019 07:48 AM
Re: Hero 2018 Spanner Icon
[ New ]Full instructions on how to manually update the software are given here:
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02-14-2019 10:10 AM
Re: Hero 2018 Spanner Icon
[ New ]Hi @bretts2861
Please check manual software update instruction here.
https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras
Regards,
-Jay
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02-14-2019 11:55 PM
Re: Hero 2018 Spanner Icon
[ New ]Hi jay,
thanks for your help, the manual reinstall seems to have worked. For info the instructions on how to perform the download and unzip are quite confusing if you have a different operating system to the one in the instructions. I use Windows 10 and the unzipped download did not extract into a separate folder as seems to happen in the nstructions, I had to create a folder named Update. If you just unzip the download and copy it to the SD card the camera does not enter the auto install mode, it stays in camera mode. You must have a folder named Update. It would be useful to include this info in the download instructions.
thanks again
Brett