02-12-2019 02:22 AM
Hero 2018 constantly reverts to spanner icon and then shuts down. I am using a recommended SD card which has been reformatted several times as per recommendations to solve this problem. However the problem constantly returns and to all intents the gopro is useless.
Solved! Go to Solution.
02-12-2019 09:50 AM
02-12-2019 01:02 PM
02-12-2019 01:05 PM
Got it @bretts2861,
We just need to install firmware manually to refresh or install a new firmware without an issue.
But if issue persist please contact our customer support team.
It might be a hardware problem.
02-14-2019 11:55 PM
thanks for your help, the manual reinstall seems to have worked. For info the instructions on how to perform the download and unzip are quite confusing if you have a different operating system to the one in the instructions. I use Windows 10 and the unzipped download did not extract into a separate folder as seems to happen in the nstructions, I had to create a folder named Update. If you just unzip the download and copy it to the SD card the camera does not enter the auto install mode, it stays in camera mode. You must have a folder named Update. It would be useful to include this info in the download instructions.