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Reply
Tourist
Posts: 4
Accepted Solution

Hero 2018 Spanner Icon

Hero 2018 constantly reverts to spanner icon and then shuts down. I am using a recommended SD card which has been reformatted several times as per recommendations to solve this problem. However the problem constantly returns and to all intents the gopro is useless.


Accepted Solutions
GoPro
Posts: 3,505

Re: Hero 2018 Spanner Icon

Got it @bretts2861,

 

 

Thanks for letting us know!

 

 

-jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Hero 2018 Spanner Icon

 

Hi @bretts2861,

 

Sorry to know that. 

May I know how do you start recording?

 

Do you turn it on using the power button or using the quick capture or shutter button?

 

Also have you tried resetting the camera and installing firmware update manually?

 

https://gopro.com/update

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 2018 Spanner Icon

Hi Jay. I power on using the power button and then use voice commands. I have reset the camera to defaults but no improvement. I havent tried a manual reload of firmware but it does have the latest version.
GoPro
Posts: 3,505

Re: Hero 2018 Spanner Icon

 

Got it @bretts2861,

 

We just need to install firmware manually to refresh or install a new firmware without an issue. 

 

But if issue persist please contact our customer support team. 

It might be a hardware problem.

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Hero 2018 Spanner Icon

Jay how do you do this manually and must you delete software first?
Nomad
Posts: 1,033

Re: Hero 2018 Spanner Icon

Full instructions on how to manually update the software are given here:

https://gopro.com/update

GoPro
Posts: 3,505

Re: Hero 2018 Spanner Icon

Hi @bretts2861

 

 

Please check manual software update instruction here. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Hero 2018 Spanner Icon

Hi jay,

thanks for your help, the manual reinstall seems to have worked. For info the instructions on how to perform the download and unzip are quite confusing if you have a different operating system to the one in the instructions. I use Windows 10 and the unzipped download did not extract into a separate folder as seems to happen in the nstructions, I had to create a folder named Update. If you just unzip the download and copy it to the SD card the camera does not enter the auto install mode, it stays in camera mode. You must have a folder named Update. It would be useful to include this info in the download instructions.

thanks again

Brett