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Tourist
Posts: 3

Hero 2018 Pixelfehler auf Display

Ich habe eine Hero 2018 gekauft und bereits beim ersten Einschalten diverse Pixelfehler auf dem Display bemerkt.

Diese sind in dunklen Bereichen sichtbar

 

Ist das ein Garantiefall oder im Rahmen des akzeptablen?

Ich finde in der Hilfe nichts zu dem Thema...

IMG_0935.jpg

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GoPro
Posts: 19,775

Re: Hero 2018 Pixelfehler auf Display

Hi @nikow6

 

Are you getting any issues on the produced image?

You may try a manual update. https://gopro.com/help/hero-2018

Once done, reset the camera.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!
Ej

 

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Tourist
Posts: 3

Re: Hero 2018 Pixelfehler auf Display

Nope, the defect pixel are only on the display itself.

Also visible in the menu etc.

Highlighted
GoPro
Posts: 19,775

Re: Hero 2018 Pixelfehler auf Display

Hi @nikow6

 

Good to hear, at lest the issue is not with the lens.

 

You may contact our Support Team to proceed with the warranty replacement.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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Tourist
Posts: 3

Re: Hero 2018 Pixelfehler auf Display

Chat is not available since yesterday.

 

Should be open, especially for "Pro customers"

 

Maybe I should use the phone.. but sending a invoice due to Guarantee verification is difficult ;-)

wondering why GoPro does not have a Ticketing system that works asynchronous...

Only chat and phone are available.

Highlighted
GoPro
Posts: 19,775

Re: Hero 2018 Pixelfehler auf Display

Hi @nikow6

 

Please check out their hours of operation listed on the link.

I have just tested the chat option and was able to get through.

 

Thanks!

Ej