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Tourist j30
Tourist
Posts: 1

Hero 2018 Not Charging Brand new

Hi 

Just got a brand New Hero 2018 and have too many complications 

1. the camera would not turn on even after charging for an hour (followed the instructions on the go pro site but was of no Use ) 

2. Connected the camera to my Laptop ,Red light flashed,So i pushed the mode button Camera started restarting on its own until i                  

   disconected it form my laptop and went dead again 

3. Two days Later connected it to a charger came On but  no charge in battery 0% and still Not charging Nor allowing me to update Because the battery to low for update msg keeps showing up 

 

Tried calling the go pro support hotline but got an automated voiceover saying there is a problem on their end 

Have been reading through all the threads and i am guessing this is a major issue with this camera 

I have been a GoPro User for the last 4 to 5 year now and Not once have i had issues like these on a brand new camera 

 

If ur listing GOPRO Support Please Advise 

GoPro
Posts: 7,857

Re: Hero 2018 Not Charging Brand new

Sorry to hear about the trouble, @j30. Without the battery in, does the camera power on when directly connected to a power source? If it does, the battery might be faulty and would need a replacement. If the camera will not power on, then it could be defective. It would be best to get in touch with our Support team for further assistance. When you contact them again, please make sure it is during hours of operation. You can reach the team by phone or chat through https://gopro.com/help/ContactUs . 

 

Alternatively, you can reach out to the seller for a faster turn around on an exchange. Best regards!