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Sightseer
Posts: 2

Hero 2018 LCD and Wi-Fi stopped working

[ Edited ]

So I bought a brand new hero 2018 from their website in October to take it on my USA trip. It had some glitches straight away when I started using it, it started getting stuck and the only way to getting it back to work was taking the battery out and putting it back in. This happened several time throughout the day. As I was already away I suffered through it. When I got back I downloaded videos to my Mac and forgot about the problem. Now, I wanted to take it on another trip, charged the camera but after turning it on LCD at the back is not working. Neither it pairs to the app nor cannot see the camera in Wi-Fi on my phone. I tried literally everything, together with manual software update and nothing works. I can see that this is not an uncommon issue with that camera but what can I do to fix it? Is it GoPro’s fault?

GoPro
Posts: 3,505

Re: Hero 2018 LCD and Wi-Fi stopped working

 

Hi @rainland,

 

It would be best to get in touch with our customer support team via phone or chat. 

Since you already tried manual update that should fix common problem. 

 

Our customer support team can check that for you. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Hero 2018 LCD and Wi-Fi stopped working

Thank you jay @graytree76514 I will do it tomorrow within the operational hours