01-04-2018 10:25 AM
I haven't used my camera for a while because the original batter couldn't hold a charge. Once I got new batteries and charged it up. I turn the camera on but it freezes after a few seconds.
It had an SD card in it but it showed SD card error so I got a new SD card and there is no SD card error anymore however it still freezes.
I downloaded a new firmware to install following the instructions but the camera freezes during the install.
I'm not sure what to try next.
I will buy a new one soon but I still like to use this because it worked great.
01-05-2018 10:56 AM
I would give these steps a try: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
If you are still having issues after that there may be an issue with the camera and it is best to get in touch with our Support Team directly: https://gopro.com/help/ContactUs