11-30-2018 11:37 AM
Hello... I followed the instructions about powering on the Hero 2 camera without the battery but the camera doesn't power up... I charged the battery for about 4 hours but the red light on the camera never went out so I'm not sure the battery is charged. Anyway, would like to know if there is any other troubleshooting I can do to figure out why the camera won't power up.
I've had the camera for a number of years but haven't used it in a long time... Is it possible a component in the camera has 'died' therefore that is what is causing the camra not to power up...?
12-04-2018 05:13 PM
If the steps did not get your camera to power back on, this means that the issue can be on the unit itself.
You may reach our to our Support Team to check on your options.
12-04-2018 09:37 PM - edited 12-04-2018 09:38 PM
I'm suspicious that there's an internal battery that dies and then the GoPro's clock and OS stop functioning, regardless of the external battery's charge. Check this video for more help: https://youtu.be/U1nsYd3lG60
12-04-2018 11:53 PM
First, format your SD card.
Download the HD2-firmware.bin file. Don't open the file once it downloads. Place the file on the root level of the SD card
Take the battery and SD card out of the camera
Wrap it in a paper towel and then place in a sealed plastic bag
Put the bag in the freezer for a couple hours
Take the camera out and let it sit for about 10-15 minutes
Insert the Battery and SD card
Make sure the camera is powered off. HOLD the Shutter button down on the camera. While you're holding the Shutter button, press the Power button one time. The camera will power ON and show a video camera icon. While STILL holding the Shutter button, press the Power button 3 more times. The camera software update screen should show again.
You may need to repeat a couple of times.
Also, if possible, try with a different battery.
Your SD card should be 16GB ideally.