07-31-2019 06:30 PM
My hero 4 session only works when plugged into power. It says the battery is 100%, but as soon as I unplug it, it turns off and will not turn on when I hit the shutter button. Also, nothing will show in the window when I hit that button. I’ve tried all the tips (removing SD card and power, resetting by pressing the shutter button for 10 seconds, etc), nothing works. I haven’t used it in a couple of months, but last time I used it it worked fine.
07-31-2019 07:24 PM
Sorry to hear about the trouble. It sounds like the camera isn't charging properly given that it turns off and won't power on when unplugged from the charger. This issue could be correlated to either the charging fault, charging cable, battery problem, or the camera itself.
You're already on the right track as far as troubleshooting. Additionally, try using a different USB charging cable, power outlet, and/or wall plug to further isolate the problem.
If the issue is still not resolved, please contact our Support team so they can assist you further on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.