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Tourist
Posts: 2

Help !!!! Spent 4K Euro and can’t play video on MacBook

Can anyone help ?

 

brand new MacBook Air - iOS12

 

brand new Hero 7 camera ....  videos download but will not play ?  They appear sometimes as just the first frame but no play.  Have I wasted four thousand odd euro ?...

 

 

 

 

 

 

 

 

 

GoPro
Posts: 6,247

Re: Help !!!! Spent 4K Euro and can’t play video on MacBook

Hello @nicesurf05122. Do the videos play on your computer's media player? Do the videos play on the camera? See also if the videos may have used HEVC files. These files require specific computer system to be viewed and edited. There is information here https://gopro.com/help/articles/block/hevc about such requirements. It is also important to make sure that your computer is on the latest OS version. Let us know how it goes.

Tourist
Posts: 2

Re: Help !!!! Spent 4K Euro and can’t play video on MacBook

Many thanks Mariustanya.

 

The videos' did use HVEC files.

 

I got them to work on the iMovies media player for Macbook.  Thanks for this tip !

 

But still not working on Quik (?).  And the iOS is fully updated.

 

Its odd that it would work on iMovies and not Quik !

 

At least I have a work around

 

Nick