01-17-2019 05:05 AM
Can anyone help ?
brand new MacBook Air - iOS12
brand new Hero 7 camera .... videos download but will not play ? They appear sometimes as just the first frame but no play. Have I wasted four thousand odd euro ?...
01-17-2019 06:19 AM
Hello @nicesurf05122. Do the videos play on your computer's media player? Do the videos play on the camera? See also if the videos may have used HEVC files. These files require specific computer system to be viewed and edited. There is information here https://gopro.com/help/articles/block/hevc about such requirements. It is also important to make sure that your computer is on the latest OS version. Let us know how it goes.
01-21-2019 03:47 AM
Many thanks Mariustanya.
The videos' did use HVEC files.
I got them to work on the iMovies media player for Macbook. Thanks for this tip !
But still not working on Quik (?). And the iOS is fully updated.
Its odd that it would work on iMovies and not Quik !
At least I have a work around