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Sightseer
Posts: 1

Help! Charged double for my order.

[ New ]

Hello,

Why I have been charged double for my order? One order has been paid and one is on pending. As far I see is not the first time... Can`t believe a company like GoPro have this kind of problems... Very bad first impression!

GoPro
Posts: 27,117

Re: Help! Charged double for my order.

[ New ]

Hi @igabi96

 

We only see one order using the email address on your Hub profile.

Please note that the subscription and the camera will appear as two separate charges but should still amount to the promo price.
Will you be able to send a screenshot of the charges?

 

Thanks!

Ej