Help Appreciated!! No Files on Mac [ New ]

[amieb11]

Hi!

I have had a GoPro Hero for many years now, and have had no problem using a USB lead to upload the videos to my Mac. Usually my DCMI Folder opens and I move the videos into my own.

However, after returning from a recent trip nothing happens when connecting my GoPro to my Mac. I have made sure the GoPro is on the correct mode and still nothing.

After looking on the forums I have tried the advice given by GoPro. Still nothing. The camera does appear in GoPro Quik and Image Capture, but there are no files available.

Any help would be appreciated!! 

Thanks in advance :) 

[aragon1006 · Accepted solution]

Hi @amieb11

Sorry for any troubles caused. 

The steps on this article should help you out.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej
 

[aragon1006 · Accepted solution]

Hi @amieb11

Sorry for any troubles caused. 

The steps on this article should help you out.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej