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Tourist
Posts: 3

Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]
 

Accepted Solutions
GoPro
Posts: 27,179

Re: Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]

 

Thanks for trying @nobledawn18633

 

If you call our Support Team, they should be able to help you move forward with this concern.

Please let them know of the steps taken so far.

They will also be needing your camera's serial number.

 

Thanks!
Ej

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Tourist
Posts: 3

Re: Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]

It seems that it charching some time, and then the indicator lights will also suht down and the screen illuminationlights will turn on by tapping mode button or recording button, but nothing more. Can you please help! Have tried with and without sd card, tried on compurter connection via micro usb and gopro connection cable - still nothing. Also quick app will not showing that camera is connected.

GoPro
Posts: 27,179

Re: Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]

 

Hi @nobledawn18633

 

Try running a manual update. https://gopro.com/update/hero5

If it's still the same, please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]

It fortunately seems to be not solving the issue.

GoPro
Posts: 27,179

Re: Hello! my gopro5 hero black turns on, screen illumination light is on, but but it doesn't work

[ New ]

 

Thanks for trying @nobledawn18633

 

If you call our Support Team, they should be able to help you move forward with this concern.

Please let them know of the steps taken so far.

They will also be needing your camera's serial number.

 

Thanks!
Ej