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Tourist
Posts: 5

Hello, my gopro hero 7 black can t zoom in photo modus but can at video modus. How can I fix this?

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Ok
GoPro
Posts: 16,921

Re: Hello, my gopro hero 7 black can t zoom in photo modus but can at video modus. How can I fix ...

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Hello, @toughexper65224. I just checked with a HERO7 Black and I am able to zoom in/out in Photo Mode. Will you be able to post a photo of your camera screen in Photo Mode? 

 

If you haven't yet, we recommend that a manual update be done in order to correct any possible error with the current installation. The steps under Manual Update here will guide you. After the update, do a factory reset

 

Check again for zoom options/settings. Let us know how it goes. Thanks!

Tourist
Posts: 5

Hero 7 black zoom photo modus

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Hello Mariusstanya! I’ve checked my updates and everything is up to date. Same as my zoom settings, everything is correct. Here is a picture in photo modus that is does not zoom.
image.jpg
Nomad
Posts: 5,006

Re: Hero 7 black zoom photo modus

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The photo shows the slider is already fully up, in other words, it's zoomed in all the way.

Adventurer
Posts: 13,525

Re: Hero 7 black zoom photo modus

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when you zoom out does anything happen?

 

Tourist
Posts: 5

Re: Hero 7 black zoom photo modus

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I know, thats the problem if it is fully zoomed in nothing happend.
Tourist
Posts: 5

Re: Hero 7 black zoom photo modus

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No same as when I zoom in.
GoPro
Posts: 11,005

Re: Hero 7 black zoom photo modus

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Hello @toughexper65224. Just to double-check, have you already tried performing a factory reset other than reinstalling the firmware update? 

Also, is this an out-of-the-box problem? Where did you purchase your GoPro camera?