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Sightseer
Posts: 3
Accepted Solution

Having trouble with my GoPro hero 5 black. The screen is completely blank

CDoes any one know solution 

 

the touch screen doesn't work at all 


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Having trouble with my GoPro hero 5 black. The screen is completely blank

@hardysurf55632 - A blank back screen can be an indication that the camera's firmware is having an issue. I'd recommend doing a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

 

Thanks,

Jeff

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All Replies
Backpacker
Posts: 1,447

Re: Having trouble with my GoPro hero 5 black. The screen is completely blank

Sorry to hear about that @hardysurf55632.

Does the front LCD come on when you power it one? 

GoPro Community Manager
Posts: 5,853

Re: Having trouble with my GoPro hero 5 black. The screen is completely blank

@hardysurf55632 - A blank back screen can be an indication that the camera's firmware is having an issue. I'd recommend doing a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

 

Thanks,

Jeff