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Tourist
Posts: 2

Having trouble downloading HEVC videos to Iphone 7.

Even though the Hevc learn more page states that iphone 7 and ios 11 devices should be able to download HEVC videos my device is saying my iphone doesn't support the settings. Will I be able to get back my videos that I recorded? Please help, will be much appreciated!! 

Hiker
Posts: 19

Re: Having trouble downloading HEVC videos to Iphone 7.

iPhone: Go to Settings -> Camera -> Formats -> Here choose High Efficiency

Tourist
Posts: 2

Re: Having trouble downloading HEVC videos to Iphone 7.

Thanks for the help but my format settings are already on high efficiency and still no luck 

GoPro
Posts: 3,505

Re: Having trouble downloading HEVC videos to Iphone 7.

 

Hi @supermesa66707,

 

Please try to change your settings. 

 

On your camera make sure that you are using 16:9 instead of 4:3.

 

6;9 should be accepted by your phone.

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Having trouble downloading HEVC videos to Iphone 7.

[ Edited ]

I can confirm that 4k 60fps does not work to playback on iPhone 7 (iOS 12.1.2).

It seems to be a restriction by the phone itself and not the GoPro app or some other intermediate step (see test procedure and results below).

 

I would suggest that GoPro updates the gopro.com/hevc page with updated and correct information, e.g. through a list per iPhone model showing which framerates at which resolutions are supported.

 

My test procedure:

On GoPro 7 black

1: Set settings to record in HEVC.

2: Create a short clip (a few seconds) for each resolution in {4k and 1080p} and each possible framerate.

On Mac

3: Import from SD card reader into Mac using finder copy.

4: Open in Quicktime player. Verify resolution and framerate and rename file to denote resolution and framerate.

5: Put all files on Apple Cloud drive, make sure it is synchronized. Share with iPhone Xs owner (iCloud "Add People").

On both iPhone 7 (iOS 12.1.2) and iPhone Xs (iOS 12.0, being updated...)

6: Open Files app and iCloud Drive

7: Try to open each movie file. Either it plays back or it just shows a label "MPEG-4-film", which I interpret as it cannot playback.

 

Results:

On iPhone Xs: Playback of all files.

On iPhone 7:

4k60fps: no playback

4k30fps: playback

4k24fps: playback

2k240fps: no playback

2k120fps: playback

2k60fps: playback

2k30fps: playback

2k24fps: playback

GoPro
Posts: 3,505

Re: Having trouble downloading HEVC videos to Iphone 7.

 

Hi @anderssjogren,

 

Did you try to change the aspect ratio to 16:9?

 

-Jay 

Tourist
Posts: 4

Re: Having trouble downloading HEVC videos to Iphone 7.

Yes, these were all 16:9.
GoPro
Posts: 3,505

Re: Having trouble downloading HEVC videos to Iphone 7.

 

Got it @anderssjogren,

 

Thanks for letting us know.

 

Regards,

-Jay