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%3CLINGO-SUB%20id%3D%22lingo-sub-189352%22%20slang%3D%22en-US%22%3EHaving%20only%20used%20my%20Go%20Pro%20Hero%205%20Black%20with%20voice%20control%20once%20the%20screen%20ihas%20stoped%20working..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-189352%22%20slang%3D%22en-US%22%3E%3CP%3EPurchased%20via%20amazon%20around%209%20months%20ago%20only%20used%20once%20amazon%20willing%20to%20replace%20on%20your%20recommendation%3F%20It%20does%20still%20record%20and%20work%20however%20I%20can%20not%20use%20menu%20or%20see%20what%20I%20am%20recording..%20A%20quick%20response%20whould%20be%20appriciated.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-189352%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-189377%22%20slang%3D%22en-US%22%3ERe%3A%20Having%20only%20used%20my%20Go%20Pro%20Hero%205%20Black%20with%20voice%20control%20once%20the%20screen%20ihas%20stoped%20working..%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-189377%22%20slang%3D%22en-US%22%3ETo%20be%20clear%2C%20are%20you%20saying%20that%20Amazon%20will%20replace%20the%20camera%20but%20needs%20GoPro%20approval%3F%20If%20so%2C%20you%20need%20to%20get%20in%20touch%20with%20the%20GoPro%20Support%20Teamhttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUsThis%20is%20a%20member%20to%20member%20support%20community%20so%20we%20can't%20assist%20with%20returns%2Fexchanges.%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Having only used my Go Pro Hero 5 Black with voice control once the screen ihas stoped working..

Purchased via amazon around 9 months ago only used once amazon willing to replace on your recommendation? It does still record and work however I can not use menu or see what I am recording.. A quick response whould be appriciated. 


Accepted Solutions
Explorer
Posts: 12,030

Re: Having only used my Go Pro Hero 5 Black with voice control once the screen ihas stoped working..

To be clear, are you saying that Amazon will replace the camera but needs GoPro approval? If so, you need to get in touch with the GoPro Support Team
https://gopro.com/help/ContactUs

This is a member to member support community so we can't assist with returns/exchanges.

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All Replies
Explorer
Posts: 12,030

Re: Having only used my Go Pro Hero 5 Black with voice control once the screen ihas stoped working..

To be clear, are you saying that Amazon will replace the camera but needs GoPro approval? If so, you need to get in touch with the GoPro Support Team
https://gopro.com/help/ContactUs

This is a member to member support community so we can't assist with returns/exchanges.