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Tourist
Posts: 2
Accepted Solution

Having issues with my hero session

Been using my hero session as a dash camera. Went to turn off and couldn’t. Camera got very hot. Had to let battery die on it to turn off. After a couple days charged it back up. Pushed button on top nothing happened. Pushed it again and red led and lcd came on. Few seconds later it shuts off. The power/menu button on back Intermittently works. Looking for help.

Accepted Solutions
Adventurer
Posts: 10,688

Re: Having issues with my hero session

Bad card. Use one from this list and run a manual update.
SD cards: https://gopro.com/help/articles/block/microSD-Card-Considerations
Update: https://gopro.com/update/hero_session

Camera may have some internal damage from overheating. If you can't get it to work, contact he GoPro Support Team. If you are within 1 year of purchase, you can probably get a replacement at no charge.
https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 7,743

Re: Having issues with my hero session

 

Hi @xwolfx

 

It's possible that power button is getting stuck from time to time. Or the issue can also be related to the software.

 

What SD card are you using? Does the issue happen even without an SD card in the camera? If it does, kindly run a manual software update.

 

Let us know how it goes.

 

 

Regards,

Ej

 

 

 

 

Tourist
Posts: 2

Re: Having issues with my hero session

Using Kingston 32gb micro sd card. Removed it and pressed top record button says no sd card. Press the back button and there is a delay before lcd comes on. Put sd card back in and push record button turns on for about 10 seconds and turns off. Press back button same delay before lcd comes on. Check the saved data on card no video was recorded just burst image. Check video setting and tried recording with phone. It recorded for about 1 second and stopped no image on saved video. Tried to update it but has latest update and not sure how to redo the update.
Adventurer
Posts: 8,672

Re: Having issues with my hero session

first try to save all  footage on card, then go to your computer and do not a qucik but a full format.  if the session today has format do that, it may be in the wireless  app side  the hero 5 session is on the camera itself.   then give the camera a shot.

 

 to re load firmware   go to gopr url grab the manual update. and follow their instructions:

 

 

  on thesdxc card  in a slot reader load UDATE inside will be the three bin files. take the card  to the camera and  turn on it will re load . 7-10 minutes later its re flashed.

Adventurer
Posts: 10,688

Re: Having issues with my hero session

Bad card. Use one from this list and run a manual update.
SD cards: https://gopro.com/help/articles/block/microSD-Card-Considerations
Update: https://gopro.com/update/hero_session

Camera may have some internal damage from overheating. If you can't get it to work, contact he GoPro Support Team. If you are within 1 year of purchase, you can probably get a replacement at no charge.
https://gopro.com/help/ContactUs
Adventurer
Posts: 8,672

Re: Having issues with my hero session

User really needs to write it all down.but we only give brief details.

 

COunterfiet card does  come into mind if the format failed.