Haven t heard from GoPro my case number is 07064120 [ New ]

[aenriquez · Accepted solution]

@testeban69, thank you for the info. I suggest that you contact our Support Team so they can help look into the status details of your RMA. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, please provide them your Support case number and the UPS tracking number for reference. Thanks!

[aenriquez]

@testeban69, thanks for reaching out. Upon checking on the details, we're still waiting for your camera to be shipped back to our warehouse. Once our team acknowledges the receipt of your broken camera, the replacement will be processed and shipped. Did you use the return shipping label associated with the RMA email sent to you?

[testeban69]

Yes I did but I forgot to put the RMA number my tracking number says that it was delivered on the 9th
UPS Tracking number is 1Z97YY619016551969
RMA number is 502966

[aenriquez · Accepted solution]

@testeban69, thank you for the info. I suggest that you contact our Support Team so they can help look into the status details of your RMA. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, please provide them your Support case number and the UPS tracking number for reference. Thanks!