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10-10-2019 04:03 PM
Haven t heard from GoPro my case number is 07064120
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10-11-2019 12:56 PM
Re: Haven t heard from GoPro my case number is 07064120
[ New ]@testeban69, thank you for the info. I suggest that you contact our Support Team so they can help look into the status details of your RMA. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, please provide them your Support case number and the UPS tracking number for reference. Thanks!
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10-10-2019 04:43 PM - edited 10-10-2019 04:45 PM
Re: Haven t heard from GoPro my case number is 07064120
[ New ]@testeban69, thanks for reaching out. Upon checking on the details, we're still waiting for your camera to be shipped back to our warehouse. Once our team acknowledges the receipt of your broken camera, the replacement will be processed and shipped. Did you use the return shipping label associated with the RMA email sent to you?
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10-11-2019 06:51 AM - edited 10-11-2019 06:53 AM
Re: Haven t heard from GoPro my case number is 07064120
[ New ]UPS Tracking number is 1Z97YY619016551969
RMA number is 502966
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10-11-2019 12:56 PM
Re: Haven t heard from GoPro my case number is 07064120
[ New ]@testeban69, thank you for the info. I suggest that you contact our Support Team so they can help look into the status details of your RMA. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, please provide them your Support case number and the UPS tracking number for reference. Thanks!